What to do if you can't upgrade or connect to Oasis Mini

We're always working to improve the stability and ease of use of Oasis Mini. We still have some improvements to make especially in regards to connectivity, and if the steps in this article aren't successful, our team will work with you to ensure that you're able to enjoy your Mini. 

Troubleshooting Steps

1.  Confirm that your phone is connected to your wifi network. You should be on the same wifi network that you intend to use with your Oasis Mini
2. Confirm that your Oasis Mini is in pairing mode. You can identify pairing mode by glowing blue LEDs. If your machine is not in pairing mode, please hold the button on the back of the machine for 3 seconds, and allow your Oasis Mini to reboot. 
3. If you receive a yellow banner message after trying to connect, please force close and re-open your Oasis Mini app. Check to see if the machine shows up after re-opening the app. If these steps fail, please proceed to the USB upgrade process shown below. 

USB Firmware Upgrade Process

1. Connect Oasis Mini to your computer using the cable that arrived with your unit
2. Navigate to the following website: https://app.grounded.so/software-upgrade
3. Download and install the appropriate driver for your device from the software upgrade page. This is a USB driver that allows your computer to communicate with Oasis Mini 
4. Hit "UPGRADE" on the website

You may be asked to choose from a dropdown list like the one pictured below. Choose the device with "Serial" in the name. 

You'll know the upgrade is complete when the output says "Done" as shown below. 

When the upgrade finishes, disconnect the cable from your computer, and plug your Oasis Mini into a wall outlet using the power brick that was provided. Re-attempt to connect to the device. 

After following these steps, we hope you have an easy and stable connection with Oasis Mini. If you're still having trouble connecting after following these steps, please create a ticket and our support staff will be happy to help you. Please provide your phone and router model in your ticket. You can submit a ticket using this link.