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Oasis Mini Lights Stuck Going in a White Circle

When you power on Oasis Mini, it's normal for the white lights to move in a circle for the first 10 seconds or so. What do you do if the machine gets stuck in this mode? 


Check to make sure you're using the included power supply

Oasis Mini uses more electricity than a normal USB device, so it's important to use the included power brick and USB cable. Test your Oasis Mini with the original power cable and wall brick. If that doesn't work, move on to the next section. 


Upgrade to the latest firmware

Attempt to upgrade the firmware through the app. If that doesn't work please refer to this help center article

"What to do if you can't upgrade or connect to Oasis Mini"

If that doesn't work, please submit a ticket, and our support team will work to fix this for you. You can submit a ticket using this link. 

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